We Ship Across the U.S.

Shipping Terms & Policy

Effective Date: 10/20/2025

At Mississippi Delta Hot Tamales, we take pride in bringing the authentic taste of the Delta straight to your door — fresh, flavorful, and packed with love. Because our tamales are perishable, we’ve designed our shipping process to ensure your order arrives safely and deliciously frozen.

Shipping Overview
We currently ship our frozen tamales throughout the United States (excluding Alaska, Hawaii, and U.S. Territories due to transit limitations). All orders are shipped from our kitchen in Red Oak, Texas.

Order Processing
  • Orders are typically processed within 2–3 business days after payment is received.
  • Orders placed on Fridays or over the weekend will be processed the following Monday.
  • You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Shipping Method & Packaging
  • All tamales are frozen immediately after preparation to lock in freshness.
  • Each order is packaged in an insulated shipping container with dry ice to maintain proper temperature during transit.
  • We ship via UPS or FedEx 2-Day Delivery (depending on destination) to ensure your tamales arrive frozen and ready to heat and enjoy.
Important: Do not touch dry ice with bare hands. Allow the dry ice to evaporate completely before handling packaging materials.

Delivery Time
  • Most shipments arrive within 1–3 business days after leaving our facility.
  • Delivery times may vary depending on location, weather, or carrier delays beyond our control.
  • We recommend someone be available to receive the package on the expected delivery day to avoid prolonged exposure to heat

Shipping Days

We currently ship Monday through Wednesday to prevent weekend delays and ensure your tamales do not sit in transit over the weekend. Orders placed after Wednesday will ship the following Monday.

Shipping Rates
Shipping rates are calculated at checkout based on your location and order size. We occasionally offer flat-rate or free shipping promotions — sign up for our email list to stay updated!

Incorrect Addresses & Delivery Issues

Please double-check your shipping address before placing your order.
We are not responsible for:
  • Delays or non-delivery due to incorrect or incomplete addresses.
  • Packages left unattended or stolen after confirmed delivery.
If your package is delayed or arrives damaged, please contact us within 24 hours of delivery with your order number and photos of the shipment.

Returns & Refunds

Because our products are perishable, we cannot accept returns or exchanges once your order has shipped.
If there is an issue with your order (such as damage during transit or incorrect items), please contact us immediately at [Insert Email or Phone Number], and we’ll make it right.

Contact Us

If you have questions about your order or shipping, reach out to our customer service team: 
📍 Mississippi Delta Hot Tamales
📞 469-552-5898
📧 msdeltahottamales@gmail.com
📦 Located in Red Oak, Texas – Shipping nationwide!
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